Shipping Policy

TWYS3D products are typically made to order.

Production time depends on:

• file complexity
• model size
• selected material
• selected color
• quantity
• AI model generation requirements
• current order volume
• technical printability of the file

Estimated production times may be shown at checkout or provided by email.

Production estimates are not guaranteed unless explicitly stated in writing.

Before production, we may review uploaded files to check:

• printability
• file integrity
• size and scale
• material compatibility
• possible defects
• compliance with our Content Policy

If there is a problem with your file, we may contact you for clarification or request a corrected file.

Production may be delayed until we receive required information or approval.

TWYS3D ships orders to available shipping destinations shown at checkout.

Initially, shipping may be limited to the United States.

We may expand or restrict shipping areas at any time.

If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country.

We may use shipping carriers such as:

• USPS
• UPS
• FedEx
• DHL
• other available carriers

Carrier selection may depend on destination, package size, delivery speed, and service availability.

Shipping costs are calculated at checkout or included in a quote.

Shipping charges may depend on:

• package weight
• package dimensions
• destination
• selected shipping method
• carrier rates
• insurance or tracking options

Shipping fees are generally non-refundable except as stated in our Refund Policy.

Delivery estimates are provided by the carrier and are not guaranteed.

Delivery may be delayed due to:

• carrier issues
• weather
• holidays
• incorrect address
• customs processing
• high shipping volume
• natural disasters
• events outside our control

TWYS3D is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

When available, tracking information will be provided after the order ships.

It may take up to 24–48 hours for tracking information to update after shipment.

Customers are responsible for providing accurate shipping information.

TWYS3D is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, we may contact you to arrange reshipment.

Additional shipping fees may apply.

If tracking shows that a package is lost or has not updated for an unusual period, contact us at: sales@twys3d.com

We may assist with filing a carrier claim.

However, TWYS3D is not responsible for packages lost by the carrier after shipment unless required by law or unless shipping insurance applies.

At our discretion, we may offer a replacement, partial refund, or store credit depending on the situation.

If tracking shows that a package was delivered but you did not receive it:

• check with household members, neighbors, building staff, or mailroom
• verify the shipping address
• contact the carrier
• notify us as soon as possible

TWYS3D is not responsible for theft, misdelivery, or missing packages after carrier-confirmed delivery, but we may assist where possible.

If your item arrives damaged, contact us within 7 days of delivery.

Please provide:

• order number
• photos of the damaged product
• photos of the packaging
• photo of the shipping label
• description of the issue

Keep all packaging until the issue is resolved.

Damage claims may require evidence for the shipping carrier.

If international shipping is available, customers outside the United States are responsible for:

• customs duties
• import taxes
• VAT/GST
• brokerage fees
• customs clearance requirements
• compliance with local laws

TWYS3D is not responsible for delays, seizures, customs fees, or delivery failures caused by customs authorities or import restrictions.

Large or complex orders may be shipped in multiple packages.

If your order is split, you may receive multiple tracking numbers.

For shipping questions, contact: