Refund Policy

Most products sold by TWYS3D are custom-made.

This means they are manufactured specifically for you based on:

• uploaded 3D files
• uploaded photos or images
• AI-generated models
• selected size, material, color, and quantity
• custom instructions or specifications

Because of this, custom orders generally cannot be canceled, returned, or refunded once production has started.

You may request cancellation before production begins.

To request cancellation, contact us as soon as possible at: sales@twys3d.com

If production has not started, we may cancel the order and issue a full or partial refund.

If production has already started, the order may not be eligible for cancellation or refund.

TWYS3D determines whether production has started at its sole discretion.

Refunds are generally not available in the following cases:

• you uploaded the wrong file
• you approved or submitted an incorrect model
• the item was printed according to your submitted file or specifications
• you changed your mind after production started
• you no longer need the item
• you provided an incorrect shipping address
• minor color differences occurred
• minor dimensional tolerances occurred
• visible layer lines are present
• support marks or normal 3D printing artifacts are present
• the model has design issues caused by the uploaded file
• the product does not function as expected due to design limitations in the submitted model
• AI-generated results were accepted or used for production based on your request or approval
• delivery was delayed by the shipping carrier

You may be eligible for a refund, reprint, replacement, or store credit if:

• we printed the wrong item
• we used the wrong material, color, or size compared to the confirmed order
• the item arrived damaged due to packaging issues caused by us
• the item has a significant manufacturing defect caused by TWYS3D
• the order was canceled by TWYS3D
• the item was not produced according to the confirmed specifications

TWYS3D may choose, at its discretion, whether to provide:

• a reprint
• a replacement
• a partial refund
• a full refund
• store credit

If there is a problem with your order, you must contact us within 7 days of delivery.

Please include:

• order number
• description of the issue
• clear photos of the product
• photos of packaging, if damaged during shipping
• any other relevant details

Send requests to: sales@twys3d.com

Requests submitted after 7 days may not be eligible for refund, replacement, or reprint.

If your package arrives damaged, please keep:

• the product
• original packaging
• shipping label
• photos of damage

We may need this information to file a claim with the shipping carrier.

Failure to provide photos or packaging evidence may limit refund or replacement options.

If a print fails during production, TWYS3D may attempt to reprint the item or contact you for file adjustments.

If your file is not printable or requires significant repair, we may:

• request a corrected file
• offer paid file repair services, if available
• cancel the order and issue a partial or full refund before production
• provide recommendations for modifying the file

We are not responsible for design flaws in user-submitted files.

If you request AI-assisted model generation, the result may not perfectly match your photo, image, or expectation.

Refunds are generally not available for subjective dissatisfaction with AI-generated design results once you approve the model or request production.

If TWYS3D makes a clear production error after approval, we may offer a reprint, replacement, or refund as described above.

Shipping fees are generally non-refundable unless:

• TWYS3D made an error
• the order was canceled before shipment
• the full order could not be fulfilled
• applicable law requires a refund

If a replacement or reprint is approved, TWYS3D may cover shipping costs at its discretion.

Approved refunds will be processed to the original payment method when possible.

Refund processing times depend on the payment provider, bank, or card issuer.

Payments processed through Stripe may take several business days to appear on your account.

For refund requests, contact: