Privacy Policy

We collect only the information necessary to operate, provide, improve, and secure our service.

1.1 Account Information

When you create an account or use our service, we may collect:

• name
• email address
• password or authentication information
• account settings
• order history
• communication history with our support team

Passwords are not stored in plain text and are handled through secure authentication systems.

1.2 Order and Shipping Information

To process and deliver your orders, we may collect:

• shipping name
• shipping address
• phone number, if needed for delivery
• order details
• selected materials, colors, sizes, quantities, or other production preferences
• delivery status and tracking information

1.3 Uploaded Files, Photos, and 3D Models

Our service allows users to upload content, including:

• 3D model files
• images or photos
• reference materials
• project descriptions
• AI-generated 3D models
• files prepared for 3D printing

We use this uploaded content only as necessary to provide our service, including reviewing files, generating or preparing 3D models, printing products, quality control, customer support, and order fulfillment.

You are responsible for ensuring that you have the rights to upload and use any files, photos, images, models, or other content submitted to TWYS3D.

1.4 Payment Information

We plan to process payments through Stripe.

TWYS3D does not directly store full credit card numbers or complete payment card details. Payment information is processed by Stripe according to Stripe's own privacy and security practices.

We may receive limited payment-related information, such as:

• payment status
• transaction ID
• billing information
• last four digits of a payment card, where applicable
• invoice or receipt information

You can review Stripe's Privacy Policy here: https://stripe.com/privacy

1.5 Technical and Usage Information

When you use our website or service, we may automatically collect certain technical information, such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• date and time of access
• log data
• error reports
• security-related events

This information helps us maintain security, troubleshoot issues, prevent abuse, and improve the service.

1.6 Cookies and Similar Technologies

We may use cookies or similar technologies for basic website functionality, authentication, security, session management, and service performance.

At this time, we do not use Google Analytics. If we add analytics or advertising tools in the future, we may update this Privacy Policy accordingly.

You can control cookies through your browser settings, but disabling cookies may affect certain features of the service.

We may use collected information for the following purposes:

• to create and manage user accounts
• to provide access to our online 3D printing service
• to receive, process, and review uploaded files and photos
• to generate or prepare 3D models using AI or other tools
• to manufacture and print 3D products
• to process orders and payments
• to ship products to customers
• to provide customer support
• to communicate about orders, account activity, or service updates
• to improve website functionality and user experience
• to detect, prevent, and address fraud, abuse, security incidents, or technical issues
• to comply with legal obligations
• to enforce our Terms of Service or other agreements

TWYS3D may use artificial intelligence tools to help generate, modify, or prepare 3D models based on user-uploaded photos, images, descriptions, or other files.

Uploaded content may be processed by AI systems for the purpose of creating or preparing a printable 3D model. We do not use your uploaded personal files or photos for unrelated purposes without your consent.

If third-party AI service providers are used, we will take reasonable steps to ensure that such providers process data only as necessary to provide the requested service and maintain appropriate safeguards.

User account data, order data, uploaded files, and related service information may be stored using third-party infrastructure providers, including Supabase.

Supabase may process and store data on our behalf as a service provider. We use reasonable technical and organizational measures to protect information stored in our systems.

You can review Supabase's privacy information here: https://supabase.com/privacy

We retain personal information and uploaded content only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing the service
• completing orders
• maintaining user accounts
• providing customer support
• complying with legal, tax, accounting, or reporting obligations
• resolving disputes
• preventing fraud or abuse

Uploaded files, photos, and generated 3D models may be stored for a limited period to allow order processing, reprints, customer support, or account functionality.

You may request deletion of your account or certain data by contacting us using the information below. Some information may need to be retained where required by law or for legitimate business purposes.

We do not sell your personal information.

We may share information only as necessary with trusted service providers or in limited circumstances, including:

6.1 Service Providers

We may share information with third parties that help us operate our business, such as:

• cloud hosting and database providers, including Supabase
• payment processors, including Stripe
• shipping and logistics providers
• email or communication service providers
• security and fraud prevention providers
• AI or file-processing service providers, if used

These providers are authorized to use information only as necessary to provide services to us.

6.2 Legal Requirements

We may disclose information if required to do so by law, subpoena, court order, legal process, or government request.

6.3 Business Transfers

If TWYS3D or ARCAOR LLC is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, user information may be transferred as part of that transaction.

6.4 Protection of Rights and Safety

We may disclose information when we believe it is necessary to:

• protect our rights, property, or safety
• protect users or the public
• investigate fraud or abuse
• enforce our Terms of Service
• prevent security threats

We take reasonable measures to protect personal information, uploaded files, and order data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• secure authentication
• encrypted connections
• access controls
• secure cloud infrastructure
• monitoring and logging
• limited access to personal data by authorized personnel

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information
• request a copy of your data
• object to or restrict certain processing
• close your account
• withdraw consent where processing is based on consent

To exercise these rights, contact us at: sales@twys3d.com

We may need to verify your identity before processing certain requests.

If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, access, correct, delete, and opt out of the sale or sharing of personal information.

TWYS3D does not sell personal information.

To submit a privacy request, contact us at: sales@twys3d.com

Our service is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete such information.

If you believe a child has provided us with personal information, please contact us.

You retain ownership of the files, photos, images, models, and other content you upload, subject to any separate Terms of Service.

By uploading content to TWYS3D, you grant us a limited license to use, process, modify, reproduce, and prepare that content solely as necessary to provide our services, including generating models, preparing files for printing, producing physical 3D printed items, fulfilling orders, and providing support.

You must not upload content that infringes the rights of others, violates applicable law, or contains prohibited, harmful, or illegal material.

TWYS3D is operated from the United States.

If you access our service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

By using our service, you understand that your information may be processed in countries that may have different data protection laws than your country of residence.

Our website or service may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by email, website notice, or other appropriate means. The updated version will be posted on this page with a new effective date.

Your continued use of the service after changes become effective means you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: